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991ex Help Center — Get fast solutions to any issue

Whether it's deposits, withdrawals, bonuses, your account, or gaming — we're always here to help, in Bengali, 24/7.

Payment issues Password Reset Claim Bonus VIP upgrade
24/7
Support Available
In Bangla
Full support
<2 mins
Avg. Response Time
98%
Satisfaction rating

What can we help you with?

Select your issue category and get a quick resolution

Account

Registration, login, password & verification

Deposit

Deposit with Mobile Pay, Nagad & Rocket

Withdrawal

Withdrawal rules, processing times & limits

Bonuses & Offers

Welcome bonus, cashback & promo codes

Gaming issues

Games not loading & bet-related issues

VIP Membership

Tier upgrades, points & account manager

Mobile App

Installation, updates & notifications

Security

Account security, 2FA & fraud reporting

Contact us

The 991ex support team is always here for you — in Bangla, fast, and completely free

Available 24/7
Live chat

For the fastest assistance, use live chat. You'll typically get a response in Bengali within 2 minutes.

Reply within 1–3 hours
Email support

For complex issues, send us an email. Our support team will provide a full resolution within 1–3 hours.

support@991ex.ws
9:00 AM – 12:00 AM
Phone support

Speak directly with a support agent over the phone — exclusively for VIP members. Gold tier and above receive a dedicated phone number.

Go VIP
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How easy is it to get help on 991ex?

From the moment you join 991ex, you get full support in Bangla. Our Help Centre offers hundreds of guides, video tutorials, and live support — all in Bangla. No English required, no hassle.

Withdrawal stuck at 2 AM? Money not landing in Mobile Pay? Can't place a bet during a live match? — Whatever the issue, the 991ex support team will respond within minutes.

Quick tip: Before starting a live chat, have your account ID and transaction reference number handy — it helps us resolve your issue faster.

Popular Help Topics

The most frequently asked questions, all in one place

1
How do I deposit with Mobile Pay?

Log in to your account and tap the 'Deposit' button. Select Mobile Pay, enter the amount, and verify with your OTP. Your balance will be credited in under 30 seconds.

2
What are the deposit limits with Nagad?

With Nagad, you can deposit a minimum of ৳200 and a maximum of ৳50,000 per day. Higher limits apply for VIP members.

3
Deposited but balance not updated?

Your balance is usually credited within 1–5 minutes. If not, contact live chat with your transaction ID.

4
Can I deposit with Rocket?

Yes, you can deposit on 991ex using Rocket/DBBL Mobile Banking. Simply select Rocket from the 'Deposit' menu and follow the same steps.

1
How long does a withdrawal take?

Standard accounts: 15–30 minutes. VIP members: up to 5 minutes. Minor delays may occur between midnight and 6 AM.

2
What should I do if my withdrawal is stuck?

First, check whether your account verification is complete. If the issue persists, contact live chat with your transaction number.

3
What is the daily withdrawal limit?

Standard accounts have a daily limit of ৳50,000. VIP Gold members can deposit up to ৳5 lakh, and Diamond members have no limit.

4
Is verification required for withdrawals?

KYC verification is required before your first withdrawal. It's a one-time process — once completed, all future withdrawals will be processed faster.

1
What should I do if I forget my password?

Click the 'Forgot Password?' link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.

2
What should I do if my account is blocked?

Multiple incorrect password attempts will temporarily lock your account. Wait 15 minutes or contact support to regain access.

3
I Want to Change My Phone Number

You can request a phone number change from your account settings. For security purposes, OTP verification will be required on both numbers.

4
I Want to Delete One of My Two Accounts

Only one account per person is allowed on 991ex. If you have two accounts, please contact support to close one of them.

1
How Do I Claim the Welcome Bonus?

A 200% bonus will be automatically credited on your first deposit after registration. No separate claim is needed.

2
Why can't I withdraw my bonus?

Bonuses can be withdrawn once the specified wagering requirements are met. You can track your progress in the 'Bonus' section of your account.

3
Where do I enter my promo code?

Enter your code in the 'Promo Code' box at the time of deposit. Codes cannot be added after a deposit has been made.

4
When is cashback credited?

Your weekly cashback is credited automatically to your account every Monday by midnight.

1
A game won't load — what should I do?

Clear your browser cache or try opening in incognito mode. If the issue persists on mobile, use the 991ex app.

2
What happens to my bet if I lose internet connection?

If your connection drops, your bet remains safe on our servers. Once you reconnect, you'll see the correct game result.

3
Lag on Live Casino

A stable internet connection is required (minimum 5 Mbps). Switch to Wi-Fi or lower the stream quality.

4
I placed a bet by mistake — can it be cancelled?

Confirmed bets generally cannot be cancelled. However, some matches allow you to edit a bet within a set time window.

Step-by-Step Guide to Depositing with Mobile Pay

Making your first deposit at 991ex? Follow the steps below.

1
Log In to Your 991ex Account

Log in with your mobile number and password. If you're new, please register first.

2
Click the 'Deposit' button

Look for the green 'Deposit' button in the top menu or on your dashboard.

3
Select Mobile Pay and enter the amount

Select Mobile Pay from the payment methods and enter your desired amount (minimum ৳200).

4
Approve the payment in your Mobile Pay app

You'll receive a notification in your Mobile Pay app. Approve it by entering your PIN.

5
Balance Credit Confirmation

Your 991ex account balance will be updated within 30 seconds to 2 minutes.

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What makes the 991ex Help Centre different from the rest?

For most online gaming platforms in Bangladesh, support is a nightmare — chatbots in English, long wait times, no phone number to call. 991ex is different. Here, you can speak in Bangla with a real person who actually understands your problem and resolves it fast.

The 991ex Help Center offers support on three levels. The first is a self-help section with answers to the most common questions, step-by-step guides, and video tutorials. The second is live chat and email support, with response times averaging 2 minutes. The third is a dedicated personal manager, available exclusively for VIP members.

991ex

What should I do if I have a payment issue?

Payment-related queries are our most common support requests. Resolving payment issues on 991ex is straightforward. If you've made a deposit but your balance hasn't updated, first confirm the transaction in your Mobile Pay or Nagad app. If the transaction was successful, share the transaction ID with 991ex live chat — your issue will be resolved within 5 minutes.

Please note: before your first withdrawal, you must complete KYC (Know Your Customer) verification. This is a security measure that keeps your account and funds protected. Simply submit a photo of your National ID or passport, and verification is typically completed within 1–2 hours.

How do I keep my account secure?

Always use a strong password to keep your 991ex account secure. Enable Two-Factor Authentication (2FA) for an extra layer of protection. Never share your password or OTP with anyone — no 991ex staff member will ever ask for them.

If you suspect unauthorized access to your account, change your password immediately and notify 991ex support. Our security team will act promptly.

Frequently Asked Questions
  • How do I make a payment with Mobile Pay?
  • How do I reset my password?
  • Where can I use my bonus?
  • How much do I need to deposit to become a VIP?
  • How fast are withdrawals processed?
Speak directly with us

Our Bangla-speaking team on live chat is ready to help you right now.

Support hours
Live chat 24/7
Email 24/7
VIP Phone 9 AM – 12 AM
Avg. Response <2 mins
Contact via Email

For more complex issues:

support@991ex.ws

Get Help From Anywhere

Whether you're in Dhaka or Rangamati, Sylhet or Cox's Bazar — 991ex's support centre is equally accessible to everyone. You can live chat using mobile data, or send an email even on a slow connection.

The 991ex mobile app features built-in chat support, so you can reach our team without leaving your game. Download the app and enjoy everything in one place.

Download the App
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Frequently Asked Questions (FAQ)

Answers to the most frequently asked questions about the 991ex Help Center

For the fastest support on 991ex, use live chat. Before starting a chat, have your account ID and a description of your issue ready. Our support agents respond in an average of 2 minutes, and most issues are resolved within 5–10 minutes.

Deposit issues are typically resolved within 5–15 minutes. Withdrawal issues involving KYC verification may take 1–2 hours. For any payment problem, contacting support with your transaction ID will speed up the resolution.

Yes, 991ex live chat and email support are available 24 hours a day, 7 days a week. Our support team is on standby even at midnight or early morning. Phone support for VIP members is available from 9 AM to 12 AM.

Yes, all support on 991ex is provided entirely in Bengali. Our support agents are Bangladeshi and can understand your issues and provide solutions in Bengali — no need to speak English at all.

Still have questions?

Our expert support team is ready to answer all your questions. Start a live chat right now.

View FAQ
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