991ex Privacy Policy

991ex Privacy Policy – Full Details

Welcome to 991ex. Our Privacy Policy is the foundation of the relationship we build with you. We believe that protecting user privacy is the greatest responsibility of any trustworthy online betting platform. In this document, we clearly explain what information 991ex collects, why we collect it, and how it is used and kept secure.

1. Who Does This Policy Apply To?

This Privacy Policy applies to all users of the 991ex website, mobile app, and related services. Whether you register, log in, place bets, withdraw funds, or simply browse — this policy applies to you. 991ex is an internationally licensed platform serving players in Bangladesh and beyond.

2. What Information Do We Collect?

991ex may collect the following information:

• Personal Identification Information: Full name, date of birth, mobile number, email address, and in some cases national ID details (for KYC verification).
• Financial Information: Transaction history for deposits and withdrawals, along with general payment method details.
• Gaming History: Your bets, winnings, losses, and gameplay patterns.
• Device & Technical Information: IP address, browser type, operating system, and device ID.
• Cookie & Tracking Data: General information about how you navigate the site.

We never store your password or full bank account number in plain form. All such sensitive data is held in encrypted form within a secure vault.

3. How Is Your Information Used?

991ex uses your information for the following purposes:

• Creating your account and verifying your identity.
• Personalising your gaming experience and delivering relevant offers and bonuses.
• Processing financial transactions and keeping deposits and withdrawals secure.
• Conducting necessary monitoring to prevent fraud and money laundering.
• Providing customer support and resolving your issues.
• Improving platform performance and security.
• Analysing your gaming behaviour to promote responsible gaming.

4. Do We Share Your Information?

991ex never sells your personal data or shares it with third parties for advertising purposes. Information may be shared only in the following limited circumstances:

• Payment Processors: With trusted payment gateway providers to process transactions.
• Legal Obligations: As required by court order or regulatory authority directive.
• Fraud Prevention: With approved security partners for verification purposes.
• KYC Verification: With licensed third-party verification providers for identity confirmation.

Before sharing data in these cases, we ensure that the relevant parties maintain security standards equivalent to our own.

5. How Long Is Your Data Retained?

991ex retains your data for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal and regulatory obligations. After that period, your data is securely deleted.

6. What Are Your Rights?

As a user of the 991ex platform, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate information.
• Right to Erasure: Requesting the deletion of your data under certain circumstances.
• Right to Object: The right to object to certain types of data processing.
• Right to Data Portability: The right to receive your data in a structured, portable format.

To exercise any of these rights, please reach out to our Help Center.

7. Cookie Policy

The 991ex website uses cookies. Cookies are small text files stored in your browser. They help remember your login state, improve site performance, and display content tailored to your preferences.

• Essential Cookies: Essential for the site to function properly.
• Performance Cookies: Monitors site speed and overall performance.
• Functional Cookies: Remembers your preferences and settings.

You can disable cookies through your browser settings, though some site features may not function properly as a result.

8. Security Measures

991ex employs multiple layers of security to protect your data. We safeguard your privacy through 256-bit SSL encryption, two-factor authentication, real-time fraud detection, and regular security audits. Our servers are protected by firewalls and advanced intrusion detection systems.

9. Minors' Data

991ex never collects data from anyone under the age of 18. Age is verified at the point of registration, and any account identified as belonging to a minor is immediately closed.

10. Policy Changes

991ex reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email or an in-platform notification. Continued use of the site after a new policy takes effect will be considered your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about the Privacy Policy, please contact our Help Center Reach out to us — our team is always here for you and is committed to resolving any privacy-related concerns promptly.

We aim to respond to all enquiries within 24 hours. 991ex believes that a transparent and honest privacy policy is the foundation of lasting trust between us and our users.