991ex Terms & Conditions — Complete User Guidelines & Legal Terms

991ex is an online gaming platform built exclusively for Bangladeshi players. The Terms & Conditions outlined below apply to all services offered on the platform. If you have any questions, please reach out to our support centre.

Using any 991ex service means you accept all the terms outlined here. These terms constitute a legally binding agreement between you and 991ex.

• These Terms & Conditions are governed by the laws of Bangladesh.
• 991ex reserves the right to modify these terms and conditions at any time.
• Continued use of the platform after any changes takes effect constitutes your acceptance of the updated Terms.
• If any part of these Terms is found to be invalid, the remaining provisions shall continue in full force and effect.
• 991ex is a platform operated solely for entertainment purposes.

The following requirements must be met to open an account with 991ex.

• Minimum age at registration 18 years must be.
• Each individual is allowed only one account retain.
• All information provided during registration must be accurate and truthful.
• Your account password and login credentials are strictly personal — never share them with anyone else.
• Account transfers or sales are strictly prohibited.
• 991ex reserves the right to close any account created with false information, at any time.

To ensure security and prevent fraud, KYC (Know Your Customer) verification is mandatory for all 991ex members.

• KYC verification must be completed before any withdrawal can be processed.
• A copy of your National ID (NID), Birth Certificate, or Passport must be submitted.
• A selfie verification may also be required.
• KYC verification is prioritized for VIP and high roller members.
• All KYC information is stored securely and is never shared with third parties.

• Minimum deposit: ৳200।
• Maximum daily deposit: determined by your account tier.
• Supported payment methods: Mobile Pay, Nagad, Rocket, and approved bank transfers.
• No transaction fees on deposits.
• Third-party payments are not accepted — the name on the payment must match the name on the account.
• 991ex is not liable for erroneous transactions.

• Minimum Withdrawal: ৳500।
• Standard withdrawals are processed within 15–30 minutes.
• Withdrawals will not be processed without KYC verification.
• Withdrawals may only be made to a registered payment method.
• Additional verification may be required for any transactions deemed suspicious.
• Platinum High Rollers have no daily withdrawal limit.

991ex regularly offers a variety of bonuses and promotions. Each offer carries its own specific terms.

• Welcome bonus: applicable on first deposit only, once per account.
• Wagering requirements must be met before a bonus can be withdrawn (typically 10–30x).
• The High Roller weekly cashback comes with no wagering requirements.
• Multiple bonuses may not be combined unless explicitly stated otherwise.
• If bonus abuse is proven, the bonus and any associated winnings will be forfeited.
• Free spins are typically valid for 7 days.
• 991ex reserves the right to modify or cancel any bonus offer at any time.

• All games use internationally certified RNG (Random Number Generator) technology — ensuring completely fair and unbiased outcomes.
• Any bet that remains incomplete due to a technical error will be considered void.
• Bet outcomes as correctly recorded on the platform shall be considered final.
• In live games, the dealer's decision is final.
• If a match is cancelled or postponed in Sports Betting, the stake will be refunded.
• The use of software or algorithms to gain an unfair advantage is strictly prohibited.

The following activities are strictly prohibited on 991ex:

• Creating or operating multiple accounts.
• Coordinated exploitation of the bonus system (Bonus Abuse).
• Money laundering or any illegal financial activity.
• Use of bots, scripts, or automation software.
• Playing on behalf of, or using the account of, another player.
• Deliberately exploiting any vulnerability in the platform.
• Use of false or forged identification documents.

991ex takes your privacy seriously. Our full Privacy Policy is published separately.

• Your personal data is protected with 256-bit SSL encryption.
• Your information is never shared with third parties — except where required by law.
• You may opt out of marketing communications at any time.
• Even after account closure, certain data may be retained for legal purposes.

991ex is firmly committed to responsible gaming. Gaming is meant for entertainment — it should never become a problem.

• Any member can set daily, weekly, or monthly deposit limits on their account.
• You may voluntarily suspend your account for any period between 24 hours and 6 months.
• Our support team is available 24/7 to assist you whenever you need help.
• Account registration is strictly prohibited for anyone under 18 years of age, and this policy is rigorously enforced.
• Requests for permanent self-exclusion can also be submitted at any time.

• 991ex reserves the right to temporarily or permanently suspend any account, for any reason.
• Balances on accounts closed due to a terms violation are not eligible for refund.
• To close your account, contact support — any valid balance will be refunded.
• Inactive accounts (over 12 months) may be subject to a maintenance charge.

• 991ex reserves the right to modify any part of these Terms & Conditions at any time.
• Members will be notified via email or in-app notification before any significant changes take effect.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.
• The date of the latest update will always be displayed at the top of this page.

Closing Note

991ex has always believed in transparency and trust. These Terms & Conditions are written in plain, straightforward language — not dense legal jargon — so every player can understand them. If anything is unclear, please visit our Help CenterContact us — we're available 24/7 to assist you in Bangla.